Your First Visit

We are excited for your first visit at our clinic.

Here are some tips and information about what to expect from your first session:

Patient Registration:

Please print and fill out the new patient Intake Form and Informed Consent (English version – Arabic Version available below).

Make sure to bring it with you for your first visit. Otherwise, please come 15 minutes early to create your file.  

Arabic Form English Form


Here is an important tip regarding insurance coverage; please check your specific coverage for :

  • Family Medicine
  • Chiropractic
  • Physiotherapy

As we fall under the category of Complementary and Alternative Healthcare.

We do not do Direct Billing. We have a Pay & Claim Policy where we can provide you with all the claim forms, due to the nature of our services.

Steps to take
for Insurance Coverage:

  • Step 1 : Call your insurance provider for details on your specific policy coverage.
  • Step 2: Confirm that you have Family Medicine, Chiropractic and/or Physiotherapy coverage.
  • Step 3: Ask whether you need a general practitioner (GP) or orthopedic consultant referral (we can help you for this).
  • Step 4: Make the appropriate appointment with your covered provider.

Missed appointment
and cancellation:

The clinic has a cancellation policy. Any appointment cancelled less than 24 hours before or for no shows, full consultation fee will be charged.

We hope you value the time of our therapists who stress the importance of following the treatment plan.

Please also keep in mind that someone in pain may be waiting for this time slot.

Policy Arabic Policy English

Dress code:

If you are in National Dress, please bring sports clothing for your comfort during your consultation and treatment.


Underground parking is available in our building after Life Pharmacy and Starbucks. Please see the picture here below to visualize the entrance.

Park nearby the Block B elevators for easy access. First 20 mins are free, then 10 AED/hour.

You also have a parking option outside before Life Pharmacy. First 20 mins are free, then 5 AED/hour.


Does driving cause you pain? In too much pain to drive to see us? Let Careem do the hard work and save 15% on your trip. Just use the code DISC when you book for a 15% discount on your journey.


Parking entrance