Your First Visit

We are excited for your first visit at our clinic.

Here are some tips and information about what to expect from your first session:

PATIENT REGISTRATION

Please print and fill out the new patient Intake Form and Informed Consent (English version – Arabic Version available below).

Make sure to bring it with you for your first visit. Otherwise, please come 15 minutes early to create your file.  

INSURANCE COMPANIES AND CREDENTIALS

We have direct billing facilities with the following insurance and TPA companies:

NAS

Network Code Network
EN Executive Network
CN Comprehensive Network
GN General Network

AXA

Network Code Network
STAR + STAR PLUS

BROKERS :

  • ABU DHABI NATIONAL TAKAFUL COMPANY-TAKAFUL
  • ACE – SHARJAH
  • AL DHAFRA INSURANCE COMPANY
  • AL HILAL TAKAFUL – PSC
  • AL-ITTIHAD ALWATANI GENERAL INSURANCE COMPANY
  • AL WATHBA NATIONAL INSURANCE COMPANY
  • AL AIN AHLIA INSURANCE COMPANY
  • DUBAI ISLAMIC INSURANCE & REINSURANCE CO (AMAN)
  • EMIRATES INSURANCE COMPANY
  • GREEN CRESCENT INSURANCE COMPANY
  • DUBAI ISLAMIC BANK
  • NOOR TAKAFUL FAMILY
  • PRESIDENTIAL FLIGHT
  • QATAR INSURANCE COMPANY
  • QIC QATAR
  • RAS AL KHAIMAH NATIONAL INSURANCE COMPANY
  • ISLAMIC ARAB INSURANCE COMPANY (SALAMA)
  • NATIONAL LIFE AND GENERAL INSURANCE COMPANY SAOC
  • SHARJAH INSURANCE COMPANY
  • LEBANESE INSURANCE COMPANY
  • TAKAFUL EMARAT – INSURANCE
  • WATANIA TAKAFUL
  • ARABIAN SCANDINAVIAN INSURANCE COMPANY
  • AHLI BANK SAOG
  • AL SAGR NATIONAL INSURANCE COMPANY
  • TAZUR TAKAFUL INSURANCE C0. (K.S.C.C)
  • KUWAIT QATAR INSURANCE COMPANY
  • BOUBYAN TAKAFUL INSURANCE COMPANY
  • KFH TAKAFUL INSURANCE CO. K.S.C.C.
  • GULF TAKAFUL
  • TAKAFUL INTERNATIONAL – KUWAIT
  • TAZUR TAKAFUL INSURANCE C0. (BAHRAIN)
  • RAK BANK
  • UNION INSURANCE COMPANY
  • NATIONAL BANK OF EGYPT
  • Dar Al Takaful
  • GULF LIFE INSURANCE CO. (K.S.C.C)
  • ILAF TAKAFUL INSURANCE COMPANY
  • INSURANCE HOUSE – PSC
  • AJMAN UNIVERSITY OF SCIENCE AND TECHNOLOGY CO./L.L.C
  • BAHRAIN KUWAIT INSURANCE CO. – BAHRAIN
  • ENAYA INSURANCE CO – KUWAIT
  • AL FUJAIRAH NATIONAL INSURANCE COMPANY
  • THE ORIENTAL INSURANCE COMPANY LTD. (DUBAI BRANCH)

Please follow these steps to book an appointment and to secure your coverage by your insurance company:

  • Step 1: For NAS and AXA Insurance holder, send a copy of your insurance card (front &back) to DISC Whatsapp # +971522485464 or send a scanned copy of your card to insurance@disc-me.com for eligibility check
  • Step 2: If you’re eligible, you may book an appointment with our Family Medicine Specialist for an initial consultation for pre approval referral purposes. Please note it is important to bring your original insurance card with you
  • Step 3: Since most of our services fall under Complementary and Alternative Healthcare, we need to secure the approval before booking with a Chiro, Osteo or Physio.
  • Step 4: Pre approval request will be sent to your Insurance Provider and usually takes 24-48 hrs.
  • Step 5: Once approved, you will receive a call from us for an appointment.
  • Step 6: Deductibles and Copayment are as per your insurance policy.

For Pay and Claim (reimbursement), please follow these steps to book an appointment:

  • Step 1: Call your insurance provider and check if you have coverage for reimbursement outside your network before you begin treatment.
  • Step 2: Please check specific coverage for Family Medicine, Chiropractic, Osteopathic or Physio.
  • Step 3: Ask what are the requirements needed for you to be able to claim back your money. If your insurance company needs a referral, we can help you with this, but we can only give a referral from Family Medicine Specialist. If your insurance company requests a referral from a GP or an Orthopedic Surgeon, we can give you a list of contacts if you don’t already have your own practitioner.
  • Step 4: Make the appropriate appointment.
  • Step 5: We can assist you with all the documentation process.

MISSED APPOINTMENT AND CANCELLATION:

The clinic has a cancellation policy. Any appointment canceled less than 6 hours before or for no-shows, the full consultation fee will be charged.

We hope you value the time of our therapists who stress the importance of following the treatment plan.

Please also keep in mind that someone in pain may be waiting for this time slot.

Policy Arabic Policy English

DRESS CODE:

If you are in National Dress, please bring sports clothing for your comfort during your consultation and treatment.

PARKING:

Underground parking is available in our building after Life Pharmacy and Starbucks. Please see the picture here below to visualize the entrance.

Park nearby the Block B elevators for easy access. First 20 mins are free, then 10 AED/hour.

You also have a parking option outside before Life Pharmacy. First 20 mins are free, then 5 AED/hour.

careem-logo-wordmark-eng

Does driving cause you pain? In too much pain to drive to see us? Let Careem do the hard work and save 15% on your trip. Just use the code DISC when you book for a 15% discount on your journey.

Parking-Entrance

Parking entrance